FAQs

Q. How Long Does Delivery Take?

A. Delivery time varies depending on your location. Once your order has left the warehouse you will receive a shipping notification email. General delivery times are 2 to 5 working days.

Q. Will I have to Sign for my Delivery?

A. Yes, our standard shipping arrangement requires you to sign on delivery confirming that the product was delivered. However, for most items that are shipped with Australia Post you can select an option during checkout to leave the order at your door.

Q. Is it safe to make Credit Card Payments online?

A. Kussani Cushions Website's Credit Card transactions are processed via the Australia Post SecurePay Payment Gateway providing a highly secure & safe (PCI DSS) compliant credit card payment solution. We also accept payments via PayPal.

Q. Can my order be delivered to a PO Box?

A. Yes. All deliveries are sent via Australia Post and can easily be delivered to a PO Box.

Q.What do I do if I have a problem?

A. Kussani Cushions is an Australian Online Store. We are committed to the excellence of our products and providing first class customer service. Contact us at info@kussani.com.au or phone 1300 KUSSANI (1300 587 726) if you require any assistance with placing your order or for any after sales service.